DiamondsDirect.ie Returns Policy:

    Our goal at DiamondsDirect.ie is to deliver the highest standard of customer service and satisfaction. After your purchase, if you are not completely satisfied with any item purchased from us, we will gladly offer you a full refund or exchange.

    Please see below how to qualify for a refund/exchange:

    Things you may want to include:
    - Must be sent in their original state
    -Must be sent in the original packaging
    -Must be sent along with the accredited certificate
    -Must be returned along with a return slip that is to be filled out clearly explaining why you have returned the item

    DiamondsDirect.ie offers a full refund/exchange/ full refund minus any admin and delivery/restocking costs….

    DiamondsDirect.ie operates a 14//28 day returns policy.

    1.1 Our refund policy is exclusive to all/certain items (if certain please specify) and only available when items are returned to the following address/in the following way: (eg via recorded delivery, with a secure and specified courier eg Fedex, needs to be insured)

    * Here you need to set out the process for which a consumer can return their good, this may be through post return or an email process… whatever it is it needs to be outlined clearly)

    DiamondsDirect.ie
    39 Dame Street
    Dublin 2

    1.2 All goods must be returned unworn, in original packaging, in original condition and accompanied by proof of purchase.

    Refunds and Exchanges:

    Should you wish to exchange or receive a refund on an item please return the item to the address below by post recorded delivery or in store within 14 days of receiving your order.

    Returns Address:

    DiamondsDirect.ie
    39 Dame Street
    Dublin 2



    Please note if you want a refund you will have to send the item back to the address stated above. To avoid any instances of theft in transit do not leave reference to diamonds/jewellery on the parcel. We cannot be held responsible for any loss or damage which occurs during transit of your item. 

    You should package your item in the original box in which it was sent and include the accompanying certificates. Failing to do so could result in a delay in processing your return and, in the case of a refund, could result in a deduction from the refund amount. (Any item which has been worn, damaged or tampered with will not be accepted for refund or exchange and will be sent back to the sender). 

    DiamondsDirect.ie are not responsible for any items lost in transit while being returned to us. To ensure your items are covered for any loss or damage and that their journey back is recorded, we advise that all items are returned by registered post.



    Exchanges:

    Exchanges can be made via a credit note that will be reimbursed for the value of the item you wish to exchange, this credit note can then be used to purchase another item/exchanges will be made through…..

    Optional Extras:

    1. We regret that we cannot issue refunds on either special orders or personalised items, including items which have been engraved.

    2. For hygiene reasons, we regret that we cannot accept the exchange of earrings once the packaging has been opened. This does not affect your statutory rights.

    3. Replacements:

    DiamondsDirect.ie will only be responsible for replacements in the following instances: