FAQ’s

     

    1. What is your policy for returns and exchanges?

     

    DiamondsDirect.ie offers a 28 day policy on returns and exchanges. For more information please email: info@diamondsdirect.ie

     

    2. Do you offer an engraving service?

     

    DiamondsDirect.ie are delighted to be able to deliver you with an engraving service on any of our pieces. We are also able to engrave a piece of jewellery that you may already own. Please email us with your requirements and we will be happy to discuss our options with you: info@diamondsdirect.ie

     

    3. Do you offer a tailor service?

     

    DiamondsDirect.ie are happy to take the time to discuss your requirements to personalise your investment. Just get in touch to let us know what you are looking for.

     

    4. Is gift wrapping available?

     

    Whether it’s a special occasion or just for that special someone, DiamondsDirect.ie are happy to offer a gift wrapping service on all of our products.

     

    5. Are the products pictured actual size?

     

    No, photos on this website do not reflect the actual size; some photos may have been enlarged or adjusted.

     

    6. Which payment methods do you accept?

     

    We accept cash or cheque and we are currently in the process of setting up a merchant account that will allow us to take credit cards. Please bear with us whilst adjusting to this process and we will be sure to let you know as soon as possible when are able to accept credit cards.

     

    7. How do I measure my ring size?

     

    Either call into us and we can measure you're finger or pop into any local jewellers and they should have no problem in measuring you're finger, or if it's a surprise purchase/gift  you can take a ring that fits the person already and we can take a measurement from it.

     

    Alternatively we have provided a measuring guide for you.


    DiamondsDirect.ie step by step guide to measuring your ring size:

    • Step 1--Wrap a string or piece of paper around your finger.
    • Step 2--Mark the point where the two ends meet.
    • Step 3--Measure the string or paper against a ruler.
    • Step 4--Find your measurement on the chart below to determine your ring size.

     

    Generally 1/16 of an inch or 1 cm increases the ring size by ½ a size

     

    1 3/4

    4.6

    G

    1 13/16

    4.7

    H

    1 7/8

    4.8

    I

    1 15/16

    4.9

    J

    2

    5.1

    K

    2 1/16

    5.2

    L

    2 1/8

    5.3

    M

    2 3/16

    5.4

    N

    2 1/4

    5.6

    O

    2 5/16

    5.7

    P

    2 3/8

    5.8

    Q

    2 7/16

    6.0

    R

    2 1/2

    6.1

    S

    2 9/16

    6.2

    T

    2 5/8

    6.3

    U

    2 11/16

    6.4

    V

    2 3/4

    6.5

    W

    2 13/16

    6.6

    X

    2 7/8

    6.8

    Y

     

    8. I have an inquiry, who do I speak to?

     

    You can call us on 016709047 or email us on info@diamondsdirect.ie. Any of our colleagues will be more than happy to help.